Liberty General Insurance Introduces AI-Integrated Tool for Auto and Travel Claims Processing

Mumbai, India, September 10, 2022 /PRNewswire/ — As India is recovering from the pandemic, the country is witness an increase in vehicle sales, road travel as well as air travel. Naturally, auto and travel insurance claims are also on the rise. Focused on speeding claims settlement and improving the customer experience, Liberty General Insurance, one of the fastest growing general insurance companies in the Indiarecently launched an AIautomated platform for automotive and travel claims processing.

Liberty’s automated platform deploys AI-powered algorithms to process complaints with minimal human intervention. The integration of AI will facilitate many aspects of the claims settlement process, including correct and standardized assessment of claims as well as accuracy of settlement amount. Moreover, automated tools will help to respond to customer inquiries 24/7. This platform is integrated with the Liv mobile app and allows customers to report complaints, upload documents and photos, and get settlement status.

With the help of AI, Liberty aims to provide its customers with a seamless, faster, smarter and standardized claims management experience.

Speaking on occasion, Mr. Roopam AsthanaCEO and Full-Time Director, Liberty General Insurancedeclared, “At Liberty, our main goal is to provide a superior customer experience and drive efficiencies in our processes. Supported by our strong technology architecture, we believe that AIbased on an automated tool for travel and auto claims will contribute to our goal of providing a differentiated claims management experience to our policyholders. We continue to evaluate and invest in new era technologies and platforms to ensure that we deliver the best solutions and experiences to our customers, partners like garages and hospitals, distributors and other stakeholders.

Speaking on development, Mr. Rahul SharmaPresident – ​​Claims, Liberty General Insurancesaid, “We have not only developed an ambitious roadmap for artificial intelligence, but we are already accelerating on this road. With this AI-based platform, LGI will be able to provide state-of-the-art services to its customers. The platform will help us create a smooth and seamless claims experience for our customers. The automated platform will increase customer satisfaction and prove to be a differentiator when our channel partners present our service offerings.”

About Liberty General Insurance

Liberty General Insurance Ltd. (LGI) is a joint venture between Liberty Citystate holdings PTE Ltd, a Liberty Mutual Insurance Group company, a diversified global insurer with over 900 offices worldwide, headquartered in the United States, Enam Securities and Diamond Trader. LGI began operations in 2013 with the aim of providing comprehensive insurance solutions for individuals, businesses and industry. The company has more than 1,100 employees and operates at more than 100 locations in 29 states and UT. Its partner network includes more than 5,100 hospitals and more than 4,300 automotive service centers. The company offers personal health and accident insurance, automobile and two-wheeler insurance, employee compensation insurance, commercial insurance – engineering insurance, marine insurance, liability insurance and property insurance, among others – products in India.

SOURCE Liberty General Insurance

Leave a Reply